CONTACT AND DATA CENTER

We create “fit for purpose” resourcing and functional solutions for our clients by listening to your needs. Our commitment to your success is evident in the flexible and scalable model that we operate under. We leverage our resources to extend and enhance your capabilities, whether it be to set up a new process, outsource an existing activity or to manage work overflow and demand. 

Our Data and Contact Center caters specifically to the needs of Life Science companies.  We provide support for data entry, processing and management, pharmacovigilance and medical writing needs of Life Science clients, for departments ranging from Clinical Development, Patient Safety, Patient Support Services and Market Research.  This comprehensive service is designed to fit your unique needs without disrupting productivity or workflow.

​We offer services relating to needs of Pharmaceutical and Medical Device companies for data entry and processing of:

• Adverse events

• Serious adverse events

• Product and device complaints

• Patient support intake forms

• Patient testimonials

• Market research surveys  

​We have stringent quality control measures in place, including checks for language, data accuracy and adherence to client requirements.  All Protected Health Information (PHI) processed through our contact and data center is handled in a manner compliant with the Health Insurance Portability and Accountability Act (HIPAA) and General Data Protection Regulation (GDPR).  We are also positioned to meet any other regulatory needs specific to activities defined by the client and applicable industry guidelines such as ICH GCP guidelines.​​